Usagi Yojimbo DojoBoard

Hello,

Just wanted to see if anybody else has had a similar experience ordering from Dogu.co

I placed an order on 08/16 for the Usagi #20 Virgin cover. I didn't receive anything after 2 weeks, so I sent an e-mail asking about the status. Never got a reply. I've continued to send multiple e-mails to support@dogu.co and daniel@dogu.co but have not received any response at all. Is there any other way to contact them about an order?

Thank you

I sent a message to let them know about your situation. Hopefully they'll get you taken care of.

Thank you so much. Really appreciate it!

Usually, when I have a problem with an online purchase, I send a message to the seller as a reply to the initial purchase acknowledgement email, that way the seller has all the information concerning the original order. If I have not received an email from the seller acknowledging the order, I will contact them through paypal so that the payment information can be used to indicate what order is being referenced. There is also a small chance that the purchase process was not fully completed and the order was never finalized, in which case Dogu would have no record of the purchase. I would definitely suggest checking your payment records to make sure you were charged for the purchase.

Hi,

Yes, I did reply back to them using the Paypal order confirmation e-mail so they have all the order details. I checked my credit card account before and I was charged back on 08/21 for the purchase amount.

Thanks

@jabba359 / Steve

Just want to let you know I received a reply back from Becky at Dogu today. Turns out there was a technical issue on their end that marked my order as cancelled by mistake. The order is being processed now.

Thank you again for your assistance

I’m so glad that got worked out for you. Jabba and Steve are very helpful for sure. Enjoy your goods. And share here when they come if you want. Peace, maka